How CEC Services Helped an Austin-Based General Dentistry Practice Improve Its Cash Flow?

About Project

Austin General Dentistry Case Study: Streamlining Revenue Cycle & Insurance Management

A well-established dental practice in Austin, TX, serving in two prominent neighborhoods, has built a quite reputation for providing personalized oral care. The practice welcomes and treats more than 1,200 on a monthly basis. However, behind this steady flow of appointments, the clinic’s cash flow was restricted due to delays and denials in insurance claims.

Due to manual processes, eligibility checks and pre-authorizations took too long, and it ultimately slowed down the front-desk operations, making follow-ups with patients about coverage uncomfortable. The team knew that something had to change to streamline insurance processes, reduce payment bottlenecks, and protect the positive experience they worked hard to deliver.

That’s when the team reached out to CEC to streamline their revenue cycle and its workflow.

Project Info

Location:

Austin, TX
Practice Type:

General Dentistry
Number of Locations:

2
Number of Providers:

5
Patient Volume:

1,200 patients per month

Challenges

Dental Insurance Challenges: Claim Delays, High Denials & Administrative Burden

Solution

Optimized Revenue Cycle Management with Eligibility & Pre-Authorization Services

The dentistry clinic partnered with CEC, and we offered them our comprehensive Eligibility & Pre-Authorization services. Our solution streamlined the following areas:

Eligibility Verification: We implemented an automated system, which quickly and accurately verified the patient eligibility before appointments. So, with real-time eligibility checks, the clinic’s team was able to ensure that insurance information was up-to-date and valid.
Pre-Authorization Management: Our team handled the pre-authorization requests and follow-ups to streamline the pre-authorization process. Hence, the approvals were obtained promptly, and the likelihood of claim denials was reduced.
Staff Training: We trained the clinic’s administrative team on best practices for managing eligibility and pre-authorization processes, which helped improve their efficiency and effectiveness.
Dedicated Support: As an offshore dental RCM provider, we set up a dedicated team that manages and oversees the eligibility and pre-authorization processes. So, with our 20 years of expertise and 24/7 support, our team was able to take up and resolve issues promptly.

Results

Outstanding Performance Results That Transformed Revenue & Patient Experience

Our strategic improvements accelerated payments, reduced claim denials, and eliminated manual inefficiencies, resulting in smoother operations and uninterrupted treatment plans. With faster processes and fewer billing delays, patients enjoyed a more seamless, reliable, and satisfying healthcare experience overall.

Built a Stable Revenue Stream

Time from service delivery to payment decreased by 30%.

Reduced Claim Denials

The rate of claim denials dropped by 40%

Enhanced Efficiency

Time spent on manual activities was slashed by 50%

Increased Patient Satisfaction

Patients experienced fewer disruptions in their treatment

Review

What Does the Client Say?

"Partnering with CEC was a game-changer for us. Their expertise in managing eligibility and pre-authorizations allowed us to streamline our processes and significantly improve our cash flow. Our administrative team is now more efficient, and our patients are happier with the smoother experience. We highly recommend their services to any dental practice looking to optimize their revenue cycle."
— Dr. Sarah Johnson, Austin, Texas

Conclusion

Restoring Focus on Patient Care Through a Smarter RCM Strategy

By offshoring insurance and claim-related operations to an expert dental RCM company, the Austin-based dental practice transformed a major administrative bottleneck into a predictable and efficient workflow. Now, the team can dedicate themselves completely to the patient and their treatment, while the CEC team manages their eligibility checks, pre-authorizations, and follow-ups with accuracy and speed.